Communications to Participants

The Department of Human Services (DHS) is committed to open and often communication to educate and inform individuals that will move to Community HealthChoices (CHC). It is critical that they are aware of the upcoming changes and are able to make an informed decision on their plan selection.

We are using multiple channels to get the message out. The following documents were or will be sent to participants:

CHC: Here’s What You Need to Know English | Spanish
Informational Flyer - English | Spanish | Russian | Nepali | Chinese
Participants in the Southwest received this flyer in August 2017 to inform them that CHC was coming to their county in January 2018.

CHC Community Meetings for Participants - Invitation
Participants in the Southwest will receive an invitation to community meetings in late September.
There will be more than 40 events in the Southwest, with at least one in each of the 14 impacted counties.
The meetings will give more information about CHC, the LIFE program, and answer questions participants may have.
To register for a community meeting, participants can go to or call 1-833-735-4416.

DHS will mail notices to participants beginning on September 25, 2017.
The notice will inform participants that they will transition to CHC on January 1, 2018, and will need to select a health plan, also called a managed care organization.
The notice also tells potentially eligible participants that they may be eligible for the LIFE program.
A copies of the notices are available here.

Pre-Enrollment Packets
Beginning on October 2, 2017, pre-enrollment packets will be mailed to participants.
This packet will contain information about the health plans and benefits and tell participants how to enroll in a health plan.
There will be a toll-free number and website for participants to use to make their selection.
A day after the packets are mailed, automated calls will be made to let participants know that the packets are coming.
If participants do not select a health plan, they will get a follow-up call.
If a participant does not select a plan by November 13, 2017, they will be assigned to a plan. Individuals can change their plan at any time.

Post-Enrollment Packets

  • Post-Enrollment Confirmation Letter - English
  • Enrollment Assignment Letter - English
  • Non-Discrimination Agreement - English
  • LIFE Program - English
General Information

Social Media
DHS’ Facebook, Twitter, and YouTube accounts make CHC information readily available. If you are not following us yet, please click the links above to make sure you are receiving all up-to-date information on CHC and all department priorities.